Last updated: October 13, 2025
NZ Lotto Zone is committed to protecting your privacy and personal information.
NZ Lotto Zone ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our lottery games or use our services.
This policy complies with the Privacy Act 2020 and other applicable New Zealand privacy laws. By using our services, you consent to the collection and use of your information as described in this policy.
We collect personal information that you provide directly to us, including:
When you visit our website, we automatically collect certain information:
We may receive information about you from authorized retailers, payment processors, and identity verification services when necessary for prize claims or fraud prevention.
We use the information we collect for the following purposes:
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to improve our security measures.
Data Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law.
Under the Privacy Act 2020, you have the following rights regarding your personal information:
You can request a copy of the personal information we hold about you. We will provide this within 20 working days unless an extension is required.
You can request that we correct any inaccurate or incomplete personal information we hold about you.
You can object to the processing of your personal information for direct marketing purposes at any time.
You can request deletion of your personal information, subject to certain legal and operational requirements (e.g., we must retain transaction records for regulatory compliance).
To exercise any of these rights, please contact our Privacy Officer:
Email: privacy@nzlottozone.com
Phone: 0800 LOTTO ZONE (0800 568 869)
Mail: Privacy Officer, NZ Lotto Zone, PO Box 12345, Auckland 1010, New Zealand
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a person under 18, we will take steps to delete such information immediately.
Parents or guardians who believe their child has provided us with personal information should contact our Privacy Officer immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:
Privacy Officer: NZ Lotto Zone
Email: privacy@nzlottozone.com
Phone: 0800 LOTTO ZONE (0800 568 869)
Mail: Privacy Officer, NZ Lotto Zone, PO Box 12345, Auckland 1010, New Zealand
Office of the Privacy Commissioner: If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz
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